Category Archive: 'Customer Success' :

Having great customer service is very important. This is a no-brainer, or at least it should be, but a lot of entrepreneurs still find it hard to establish it as […]

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A “Customer Success” trend is emerging in business, particularly in the SaaS industry. The Customer Relationship Management following the initial sale is where Customer Success begins. . This is a […]

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It’s too easy for customers to drop your product or service once they no longer find it useful; which is why the kind of relationship you create with your customers […]

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