For most of us, our value proposition is not based on robots interacting with other robots, which means we all have people interacting with our company.
People are people, (potential) employees will meet your company with a set of expectations. Ideally, their expectations are aligned with or are lower than what you deliver; if not they will likely have a poor interaction. Our goal is that each person who interacts with your company has their expectations met or exceeded. Each person leaves feeling positive and looks forward to returning.
This part is critical; typically the people with the vision for how the employee experience should be executed are not the ones interacting with the people on a daily basis. We make processes and policies to try and create a uniform experience, which leads to a host of unintended outcomes.
These unintended outcomes are generally the result of the processes not being followed because other metrics drive behavior more strongly or they simply are not as relevant. Conversely, the processes are followed with a poor outcome. Aligning processes with the expectations of the employee can change the feeling that each person has with each interaction.
Technology or ‘tools’ is what every company hopes can be the silver bullet to all of their challenges (in any context, ever).
While that may sound ridiculous, the reality is we all hope for it (and keep taking meetings with new SaaS vendors in hopes that is the one). Technology in isolation simply adds cost with little value but technology aligned with the people and processes can be a game changer.
If people, processes, and technology aren’t aligned, there’s going to be organizational friction which results in a poor experience for employees.
Our typical recruiting engagement starts with a series of questions that help us better understand the job requirements, the personality of the manager/team members, as well as the over all culture.
Our ingrained, critically vetted business model quickly delivers highly specialized talent for your specific HR needs! Forward thinking that challenges the status quo with the very specific skill set your project requires is no longer elusive.